Trade Sales Counter Operative Permanent

*TRADE SALES COUNTER OPERATIVE – PERMANENT FULL TIME OPPORTUNITY*

We are looking for a Trade Sales Counter Operative for a Permanent role in central York. The business is a well-established Independent Plumbers Merchant supplying a wide range of plumbing, bathroom, heating and renewable products to customers. This is an important role within the business and an essential part of their Customers positive experience. The successful candidate will receive a starting salary of between £24,000- £26,000 per annum depending on experience.

The role will be a varied and at times fast moving role which will include serving existing and new clients on their busy trade counter and general telephone sales duties. The branch opening hours are Monday to Friday from 7.30am to 5.00pm and alternate Saturdays from 7.30am to 12.00 Noon.

Key Responsibilities & Attributes:

• Serving customers over a very busy trade counter towards daily operations in the branch.
• Provide a friendly and welcoming atmosphere for both employees and customers.
• Help to resolve customer complaints promptly and efficiently.
• Cash handling and taking card payments
• Processing  orders and quotations using the company computer system
• Handling incoming telephone calls and trade counter enquiries
• Building, developing and managing relationships with customers
• Ensuring all records, systems and paperwork are kept up-to-date
• Communicating with other branches and departments in a professional manner
• Maintaining a good level of product knowledge
• Must be reliable and punctual, be self-motivated and enthusiastic with a solid work ethic
• Team player who enjoys a busy and productive working environment.
• Plumbers Merchant (or similar) or Plumbing Qualification Preferred, but not essential
• Contribute towards achieving sales target and projected profit.
• Contribute towards operating the branch in line with company procedures and policies.
• Communicate personally with customers to ensure customer satisfaction.
• Communicate effectively with the team to ensure a cohesive working environment.
• Communicate effectively with your manager and ensure relevant reporting takes place.
• Support sales promotion activities including promotional campaigns & events
• Participate in ensuring operational excellence and integrity of the branch.
• Work within action plans to enhance operational controls and optimize customer service.
• Support the team to deliver success and suggest opportunities for continuous improvement
• Get to know our product lines and services in order to make the most of all customer interactions.
• Develop & maintain great relationships with new & existing Customers (both face to face and over the phone), understanding their needs & providing proactive advice & solutions to deliver the best experience possible
• Use in-house systems to process customer quotes, orders, organise delivery times, liaise with suppliers, manage returns and keep customers updated throughout their journey
• Maintain stock levels, carrying out regular stock counts
• Where required assist the warehouse department- including but not limited to  booking in of deliveries and assisting in  keeping the warehouse organised and tidy
• Ensure counter areas are well stocked, clean and inviting for customers.
• Contribute towards making Health & Safety a priority & demonstrate how you can keep yourself & others safe at work

The successful candidate will receive continuous training and support from the team. You will be Auto enrolled into the Company pension scheme, after a qualifying period. This is an excellent permanent opportunity with a company which is continuing to grow. If this job is of interest to you, please email your CV over in the first instance.