Reporting to: Service Manager Working hours would be Monday to Friday 8.30am to 4pm – some hybrid working is available dependant on when teams are based in the office
Responsible for: Service Executives
Objective: To be a proactive part of the service department team, and to lead the Service Executive team.
To offer excellent customer service and minimise our costs, by ensuring that Service department responds efficiently and diligently to progress customers’ orders and enquiries while ensuring that our service operations’ resources and capacity are optimally utilised to enable a high quality of work to be achieved.
Key Accountabilities: Ensure that our customers receive the best customer service and that we close down any completed jobs within 24hrs by sending all relevant documents. Have an analytical approach to monitor the team through various KPIs and support them within their roles and through 121’s.
The right attitude, high energy and a burning desire to do whatever it takes to drive a successful business are more important than specific experience. The ideal candidate will have the following attributes: