Fulfilments Support Technician Permanent

Do you want the chance to work for Europe’s largest online eye product supplier?

Our award-winning client are currently looking for a Fulfilment Support Technician to join their expanding and developing team.

This role will be offering a starting salary of anywhere in between £19,000 – £22,000 per annum, based on experience and knowledge of running systems. You will be working Monday – Friday, 8.00am – 16.30pm initially, but flexibility of working hours is key, as sometimes you will be required to work 12.00pm – 20.00pm, to accommodate varying opening hours of other units in the company.

The purpose of the Fulfilments support technician is to be responsible for the day-to-day support of the operations in all sites to both internal colleagues and external 3rd parties. The role demands strong interpersonal and communication skills. The ability to prioritise and manage workloads with a strong attention to detail. A logical approach to troubleshooting & problem solving is key to ensure minimal operational impact.

The key responsibilities and accountabilities in this role include, but are not limited too;

• Systems monitoring (Magento, ERP, and WMS are desirable)
• React to alerts from monitoring systems
• Identifying and resolving system issues
• Ensure all issues are handled effectively
• Organise the appropriate resource to resolve incidents in the fastest time possible
• Managing multiple Jira tickets at one time
• Owning problems through to resolution to ensure minimal operational impact
• Providing support to all teams within the organisation
• Follow the departments processes, policies, and procedures
• Intimate knowledge of the organisation’s computing systems
• Exceptional technical expertise
• Service-oriented
• Time and task management
• Active listening skills
• Problem-solving skills
• Testing and evaluating all systems
• Proficiency in Windows Operating systems

If you have experience in the below, it will make you highly desirable for the position and help to progress your application;

• HTML5
• WMS (Warehouse Management Systems) or ERP (Enterprise Resource Planning)
• Prior experience in tech support, desktop support, or a similar role

This company are looking to interview and hire for this role as soon as possible, so you must be able to interview and start immediately.

Please apply with a full and up to date CV, with up to date contact information.

If one of the consultants have not been in touch within 5 working days, please assume your application has been unsuccessful.