Reporting to and working closely with the Senior Transport Planner, the postholder will effectively plan for a team of 15 drivers within the Agricultural Transport Department to include bulk feed deliveries, customer and store curtain sider deliveries, bottled gas deliveries and supplier collections. The role will also encompass a range of administration duties for the Transport and Mill departments.
General Job Tasks
Plan activities related to dispatching, routing, and tracking for all bulk, curtain-sider and bottled gas deliveries.
Manage drivers start / finish times to ensure maximum availability to complete the plan.
Provide administrative assistance for the Transport and Mill departments.
Assist with ensuring that drivers comply with hours, tachograph rules and speed limits.
Ensure that all vehicles are filled to the correct weights and not overloaded.
Direct investigations to verify and resolve customer complaints, ensuring that excellent customer service is always provided.
Liaise with Production Planning to ensure that all orders can be delivered and work together to cause minimum disruption due to changes.
Liaise with mill staff re production of finished animal feed products to ensure efficient bulk feed delivery schedule across the BATA group.
Assist with managing compliance records regarding driver and maintenance issues and liaise with Company Transport Manager.
Maintain and develop customer relationships via various communication methods with other departments to ensure both the Transport and Mill departments are running most efficiently.
Liaise with other departments re collection of goods for own use or resale.
Assist with Agric Office cover including Customer Services, customer orders, answering the main office telephone and sales emails.
Adhoc tasks as required
Participation in additional training as required
In addition to the above, the post holder will be expected to carry out any reasonable task which falls within the scope and purpose of the post.
The ideal candidate will possess the following skills:
Excellent communication skills
Computer literate and experienced in Microsoft Office
To be polite and be able to work calmly under pressure whilst dealing with variable workloads, changing tasks and challenging customers.
A good attention to detail.
To be able to work as part of a team and on your own.
Be confident and comfortable speaking to customers.
Work to deadlines when carrying out tasks, therefore able being able to prioritise workloads.
Confident in communicating with all levels of management and staff.
Multitasking skills and good organisational skills.
Knowledge of road transport regulations including tachograph hours and Working Time Directive.